Requesting a Refund
If a credit balance exists on your student account, the Student Financial Service staff will work with our processor BankMobile to issue you a refund.
It’s possible that you may require a refund from the receipt of excess financial aid or dropping a class after providing payment. To receive a refund, first-time students need to set up their refund account and choose their preferred refund type with our refund processor BankMobile. Students may scroll down the page and click “Need A Code?” or use the code sent to them in the mail after receiving their BankMobile green envelope. This will enable the University to process a refund if needed.
The ACH direct deposit refund method is the safest and fastest way to receive a refund. All you need is your U.S. bank account and routing numbers when you are on this secure site. If no type is selected, refunds will be processed as a paper check. To track your refund or make changes to your refund type, login and click on MY REFUND.
Credit Balance Refunds
A credit balance results when the total of the credits posted to a student’s account (for example, payments, loan disbursements, scholarships, etc.) exceed the total of the charges applied or applicable to the account for a specific term or semester. Refunds on Federal funds will occur within two weeks of the fund date on the student’s ledger in MyRiv.
A credit balance eligible for a refund is one where all the applicable charges and credits have been posted to the account and the student’s eligibility for such funds has been reviewed and confirmed or adjusted based on current eligibility, enrollment, or any other applicable conditions.
Anticipated funds are not considered credits to a student’s account until the funds have actually been disbursed to the account. These include anticipated financial aid, anticipated outside scholarships, estimated plan payments, and estimated third party payments.
Accounts of students on a Payment Plan are not eligible for a refund unless the Payment Plan has been completed and paid in full, and payments exceed the applicable charges.
In some cases, if a refund is issued and subsequently a balance is created in the student’s account, it is the student’s responsibility to return the funds to the University or pay the balance in accordance with the University’s billing and payments policies, including any applicable penalties and late fees.