Online Student Experience Complaint Form
Every student deserves a positive educational experience. If an online student's experience is not as anticipated, there is a process to express a concern or complaint.
The State Authorization Reciprocity Agreement (SARA) consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.
A student has the right to lodge a complaint or grievance. The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of SARA must first be filed with the institution to seek resolution.
The student should begin the complaint process with the institution and if a resolution is not found, the student would contact the institution’s home state SARA Portal Entity. NC-SARA maintains a directory of SARA State Portal Entities.
The filing process is outlined at right, and the form to submit a complaint is below.