Information Technology

Lab Policy

DIRECTOR: Sr. Martha Villeneuve
PHONE: (603) 897-8260
E-MAIL: mvilleneuve@rivier.edu 

This policy is designed to provide a high-quality and friendly environment for users to conduct course work, research, and personal development.

All Windows 2000 workstations are connected to the campus local area network (LAN) and to laser printers located in the labs or electronic classrooms.

Locations
The University provides access to Computer Labs to students with authorized access. See Authorized Users of Campus Networks Policy for detailed information on user expectations and responsibilities.

  • Academic Computer Center at Sylvia Trottier Hall:
    1. #135  Electronic Classroom with 20 Windows Vista workstations instructor's workstation and projection capabilities
    2. #136  Lab with 15 Windows Vista workstations
    3. #130  Lab with 20 Windows Vista workstations
    4. #133  Lab with 11  Windows Vista workstations; 2 Macintosh stations
  • Education Center #305: Electronic Classroom with 20 Windows Vista workstations, instructor's workstation and projection capabilities
  • Education Center: Cho Educational Resource Center 
  • Regina Library: General Purpose Reading Room with 14 Windows Vista workstations for Reference use only
  • Regina Library: Bibliographic Instruction Classroom with 15 Windows Vista workstations
  • Memorial Hall #202: Imaging Studio with 16 Macintosh G3/G4 workstations
  • Memorial Hall #204: Communications Lab with 18 Windows Vista workstations

Lab Schedule
The Director of the Academic Computer Center determines the hours of operation of the computer labs. The hours are posted outside the computer labs and on the ACC Web page.

Closing time is to be respected in all computer labs. The Lab Assistant notifies users fifteen minutes before closing time. Do not ask the Lab Assistant to keep the lab open so you can finish a project. Monitor your time to complete your work before closing time.

Lab Assistants
The Lab Assistants are undergraduate and graduate students with related computer and technical skills. They are hired by the University and are on duty at the Academic Computer Center during normal hours of operation. In that capacity, they are responsible to:

  • Keep labs operative by providing minor maintenance on printers and computers
  • Enforce lab policies
  • Answer general questions related to hardware and software applications

It is not possible for Lab Assistants to be knowledgeable in all of the software and applications available in the lab.  Similarly, they are not able to assist you with your course work.  Please refer to your instructor for assistance, clarification of assignments, and written directions for courseware.

General Guidelines
To provide the best use of Information Technology Resources in the computer labs, the following guidelines are established :

  • Present validated University ID to gain access to the labs
  • Read and sign a Computer Use Policy Form   
  • Be considerate of those working around you; keep noise levels at a minimum so as not to disturb others
  • For a quieter environment, use lab #136 at the Academic Computer Center
  • Come prepared, bring a diskette if you intend to save your document for home use
  • Food and drink (including containers) are not permitted in any of the computer labs or electronic classrooms
  • Do not lock workstations
  • Before you leave, quit all applications and log off to save your files
  • Please be courteous and use your cellular phone outside of the labs
  • Lab phone is for office business only
  • Shirts and shoes must be worn in the labs
  • Do not alter configurations on hardware or software
  • Children are not allowed access to computers

The OIT is not responsible for personal items that are lost, stolen, or damaged. Do not leave valuables unattended while working in the labs, workrooms, etc.

Students exhibiting disruptive behavior will be asked to leave.

Printing Guidelines
Printing must be course-work related. Print jobs are automatically queued and printed on laser printers shared by all users in the labs.  If your document does not print before you leave the lab, please make it a point to return to pick up your printout. Be considerate when printing large documents, others are also waiting to print.

Computers are not automatically setup to print. You must select the lab printer to which you intend to print.  The printer names are posted on the printers.  Also, please:

  • Pick up your printouts
  • Do not send multiple copies of the same document to the printer (Copiers are available at the library)
  • Recycle pages not used

Printing is monitored by the OIT and is charged at $.05 (five cents) per page.  The first $25.00 of printing (500 pages) is free.

Faculty Use of Computer Labs (For Semester Courses)
The OIT requires approximately 3 months to license and test a new software package before it can be installed on the campus network. Instructors should contact their Director or Chair to coordinate software requirements with the OIT.

Availability of the electronic classrooms for lab-based courses is maintained through Sr. Martha Villeneuve, Director of the Academic Computer Center.  Classes are scheduled each semester on a  first-come, first-served basis.

When the electronic classroom in Sylvia Trottier Hall #135 is not scheduled for class use, it is available as an open lab.

For Individual Classes
Faculty members may reserve some of the labs for their classes. Requests and reservations should be made through Sr. Martha Villeneuve, Director of the Computer Center at least one week in advance.

Scheduling will be made according to space availability and time slots on a first-come, first-serve basis.

Faculty Guidelines
The instructor should be present for the entire class. Computer labs should never be left open and unattended. The instructor is responsible for the following:

  • Enforcing the no food, no drink policy
  • Closing down all computers and equipment
  • Reporting problems with computers and/of software to the Director of the Computer Center
  • Locking the classroom as needed

Accessibility OptionsThe Academic Computer Center Lab at Sylvia Trottier Hall is equipped with one Windows 2000 workstation to accommodate the physically challenged user.

Regular computer workstations are all accessible to wheelchair users.

Related PoliciesAcademic Computer Center 
Computer Software and the Copyright Law
Authorized Users of Campus Networks

Request Computer AccountIT-Support-Self-ServiceChange-Your-PasswordIT-Orientation