Much business is conducted via e-mail. Important messages can be flagged with Request a Delivery Receipt and/or Request a Read Receipt option to make sure the message was received and read.
Open Outlook program / Write e-mail message
The Microsoft Exchange Server delivers the message and generates the following e-mail to your Inbox:
As the e-mail message is opened and read the following message is delivered to your Inbox:
This message can be deceiving. Sometimes an e-mail is opened and because of the length or other reasons, the message will be closed and read at some other time.
As the recipient opens the tracked message the following screen displays:
This is where you lose control over the tracking feature ...
Tracking Receipt Responses
There is another way to track receipt responses.
Double click to open the message
If this message was sent to three or four people, the responses would be included in the list.
Note: The Tracking icon will only display when at least one receipt is received.
Recommendation: Drag the Original message from the Sent Folder to the Inbox folder. It is easier to keep track of messages, especially if you are tracking several recipients.