Frequently Asked Questions


Eligibility

NetPartner

Requirements to Complete

Loan Information

Billing/Refund Questions

Verification of FAFSA

Student Employment

 

Eligibility

Am I eligible for aid?

In order to be eligible for aid, you must be accepted into a degree program, taking courses toward that degree program, enrolled at least half time (at least 6 credits for undergrad, 5 credits for grad, 4 credits for Doctorate) and be a U.S. citizen or eligible non-citizen. More detailed information can be found on the Eligibility page.

How do I apply for aid?

You must complete a Free Application for Federal Student Aid (FAFSA) at https://fafsa.ed.gov.  In order to complete the FAFSA, you must have an FSA ID and if dependent, a parent must also have one.

When will I know how much I will receive in aid?

The time of year and which FAFSA you file will determine the processing time. Students filing for the current academic year will have their FAFSA processed through the Department of Education and sent to the Financial Aid Office usually within a week’s timeframe. It then takes the Financial Aid Office one to two weeks to process the information from your FAFSA and email you an award letter. If there is additional information needed in order to process your application, the Financial Aid Office will send an email to the email account listed on your FAFSA, as well as your Rivier email account, notifying you of the requirements.

What is my FSA ID?

The Department of Education now requires all federal aid students to create a Federal Student Aid ID (FSA ID) and password that they will use when logging in to their FAFSA and other sites, including www.studentloans.gov and www.nslds.ed.gov. This ID and password replaces your FAFSA PIN. If you haven’t done so already, you can create an FSA ID at https://studentaid.ed.gov/sa/fafsa/filling-out/fsaid. If you have a FAFSA PIN, you can link it when creating your FSA ID and you’ll be able to use your ID and password immediately. If you are new to Federal Student Aid or do not remember your FAFSA PIN,  it will take 3 business days to verify your identity before you can use your new ID and password.  Please note for dependent undergraduate students, your parents will also need to create their own FSA ID and password.


Financial Aid Award Online Account – NetPartner

What is my NetPartner Student ID?

Your NetPartner ID can be found in your emailed award letter.  It is a random ID generated by the Financial Aid system. 

Can I change my NetPartner ID?

Please contact the Financial Aid Office to make this change.

I’m having trouble logging in to NetPartner to view/accept my award.  It says IA Error.”

Please enter your NetPartner ID (found in your emailed award letter), and click on “Forgot Password.”

How do I accept my award?

Log in to your NetPartner online financial aid account with your NetPartner ID and password. Click on the “Accept Awards” tab at the top. If you haven’t already, click on the box to accept the Terms and Conditions. Your award amount is at the bottom of the page. You can accept the full amount, reduce and accept it, or decline each line of awarded aid. Make sure to click the submit button once you have finished accepting/declining your award. Keep in mind, the amount awarded is what you have been awarded for the entire academic year. Reducing your aid will automatically split the amount between fall and spring semesters.

How do I figure out how much to accept in aid?

How much you accept in aid depends on whether you want to just cover your tuition/fees for the academic year or you would like additional funds to assist with student-related expenses including books, living, transportation, etc. This is a personal decision, and we encourage you to borrow the least amount of funds possible. You can find more information on the Business Office's Tuition & Fees webpage to help you determine how much you will need. Please note that the amount you accept will be split evenly between both the fall and spring semesters. Also, for federal subsidized/unsubsidized loans, there is an origination fee deducted before the loan is disbursed. The total fee depends on the amount you accept and when the loan disburses. To view origination fee and interest rate information, please go to https://studentaid.ed.gov/sa/types/loans/interest-rates

When choosing to accept or decline loans, we recommend accepting Direct Subsidized Loans before Direct Unsubsidized Loans as the government is paying the interest on the subsidized loans while you are going to school. Please note that if you are in the Nursing program and will have nursing clinicals as part of your program, you may want to meet with your financial aid counselor to review your estimated aid and potential costs of the program.

It says that I have room & board charges on NetPartner, but I’m living off campus. Am I being charged for room & board?

The fees that you see in NetPartner are not your bill, but instead are part of your aid budget or “Cost of Attendance.”  It includes direct and indirect costs to the school. Direct costs are actual costs paid directly to the school and indirect costs are average student-related expenses depending on your living arrangement–whether it be on campus, off campus, or with parents. These numbers are used to determine how much you can be eligible for in aid–taking into account institutional aid, federal aid, outside resources, and student and/or parent loans.


Requirements to Complete

How do I complete Direct Loan Entrance Counseling?

Please log in to www.studentloans.gov with your FSA ID and password.  Click on "Complete Counseling" and then "Entrance Counseling." Click on "Sub/Unsub Entrance Counseling." You will complete an online tutorial regarding your accepted federal student loans.

How do I complete a Direct Loan Master Promissory Note?

Please log in to www.studentloans.gov with your FSA ID and password. Click on "Complete Master Promissory Note (MPN)." Click on "Sub/Unsub MPN." You will complete personal and reference information and electronically sign the note agreeing to the terms and conditions regarding repayment of your loan.

How do I complete Direct Loan Exit Counseling?

Please log in to www.studentloans.gov with your FSA ID and password. Click on "Complete Counseling" and then "Exit Counseling." You will complete an online tutorial regarding your loans and loan repayment options.

Why can’t I log in to www.studentloans.gov?  
All Department of Education sites require that you log in with your FSA ID and password. If you haven’t done so already, you can create one at https://studentaid.ed.gov/sa/fafsa/filling-out/fsaid.

What do I need to submit for Proof of Dislocated Worker?

Proof of dislocated worker status requires a signed statement from you that states the reason for the unemployment along with supporting documentation (lay-off notice/letter from previous employer, Unemployment Office documentation, etc.).

In general, a person may be considered a dislocated worker if he or she:

  • is receiving unemployment benefits due to being laid off or losing a job and is unlikely to return to a previous occupation;
  • has been laid off or received a lay-off notice from a job;
  • was self-employed but is now unemployed due to economic conditions or natural disaster;
  • is the spouse of an active duty member of the Armed Forces and has experienced a loss of employment because of relocating due to permanent change in duty station;
  • is the spouse of an active duty member of the Armed Forces and is a displaced homemaker (as described below); or
  • is a displaced homemaker. A displaced homemaker is generally a person who previously provided unpaid services to the family (for example: a stay-at-home mom or dad), is no longer supported by the spouse, is unemployed or underemployed, and is having trouble finding or upgrading employment.

Except for the spouse of an active duty member of the Armed Forces, if a person quits work, generally he or she is not considered a dislocated worker even if, for example, the person is receiving unemployment benefits.

What is Selective Service Registration and how do I register?

Almost all male U.S. citizens and male immigrants, who are 18 through 25, are required to register with Selective Service. More information regarding Selective Service and how to register can be found at https://www.sss.gov/.

What is SALT?

This website is provided to Rivier students as a benefit. It provides great information on student loans, money management, career counseling, job postings, and scholarships. To register on the SALT website, go to www.saltmoney.org and click “Signup.”


Loan Information

How do I apply for a Parent PLUS Loan?

The Parent PLUS Loan application is available at http://www.studentloans.gov. Parents must log in with their FSA ID and password (not the student). There is a link for creating an FSA ID above the green login button on the studentloans.gov website. After you complete the FSA ID, log in to http://www.studentloans.gov with your FSA ID and password. Click on "Request Direct PLUS Loan" on left side of page. Under Parent Borrowers, click on "Complete PLUS Request for Parents."

Do you have a list of recommended lenders for private student loans?

To view our preferred lender list, go to the Elm Resources website www.elmselect.com. Rivier uses the Elm Select web site to help you better compare the lenders on our Preferred Lender List.

How do I find out who my loan servicer is?

Log in to www.NSLDS.ed.gov with your FSA ID and password. All information regarding your loans and loan servicer contact information can be found here.

How do I find out how much I have taken out in federal loans?

Log in to www.NSLDS.ed.gov with your FSA ID and password. All information regarding your loans and loan servicer contact information can be found here.

How do I put my loans back into deferment after a break in school attendance?

After the add/drop period each semester, our Registrar’s Office submits enrollment information to the National Student Clearing House.  Anyone enrolled at least half time will be reported as such which should automatically put your loans into an in-school deferment status. You can also submit your lender’s loan deferral or enrollment verification request to the Registrar’s Office at asktheregistrar@river.edu or contact (603) 897-8218 for assistance.

What are my loan repayment options?

Loan repayment information can be found at https://studentaid.ed.gov/sa/repay-loans. Borrowers can use this interactive tool at studentloans.gov/repay to get help choosing a student laon repayment option in five steps or fewer.  We also recommend contacting a SALT counselor at www.saltmoney.org (requires signup for an account on their website) for assistance. 

Billing/Refund Questions

How do I access my bill?

You can access your bill from your MyRiv account ledger. The ledger defaults to the current semester. You can change it to view prior or future semesters.

How do I get my refund?

Refunds are processed in the method you chose with your BankMobile account - either direct deposit, paper check mailed to you, or applied to the BankMobile debit card.  You can check your refund preference at www.refundselection.com. After aid disburses, refunds typically take anywhere from three to ten business days to receive, depending on the preference chosen.

When should I expect to receive my refund?

After aid disburses, refunds are processed and received within 14 days. Please check your award letter for an estimated disbursement date. Please note, if you are only registered for Term 2 classes, your aid will not disburse until after the enrollment verification period of Term 2 has occurred. If you have questions regarding the status of your refund, please contact the Student Financial Services at sfs@rivier.edu or (603) 897-8488.

Can I get a book advance?

The Student Financial Services Office will automatically notify the bookstore of student's eligible for a book advance and the amount they are eligible to use for the semester.  The book advance can only be used 10 days prior to the start of classes through the add/drop date. If you are only enrolled in Term 2 classes for the semester, the Student Financial Services Office will notify the bookstore 10 days prior to the start of Term 2 with a list of eligible students.  

Verification of FAFSA

Verification Required – What does that mean?

If you are selected for verification, you are not alone! About 30% of all FAFSA filers are selected for the verification process, which requires the school to collect documentation to check the accuracy of the FAFSA information.  The best action you can take to help finish verification is to use the IRS data retrieval process to automatically populate your and your parents’ (if you are a dependent) tax information directly from the IRS into your FAFSA! See Steps in the Verification Process for more detailed information.

How do I use the Data Retrieval Tool (DRT) in my FAFSA?

As long as you have answered that your taxes are “Already Completed” and your tax filing status is the same as your marital status on your FAFSA, you will see three questions:

Did you file a Form 1040X amended tax return?

Did you file a Puerto Rican or foreign tax return?

Did you file your taxes electronically in the last 3 weeks (or by mail in the last 11 weeks)?

If you have answered “no” to all three questions, you will see a “Link to the IRS” blue button. See the instructions at http://www.irsdataretrievaltool.com/irs-data-retrieval-tool-step-by-step-instructions.  A short video from FATV which explains how to use the DRT can be found at http://rivier.financialaidtv.com/#playlist-8075:video-0.

We do not recommend making any changes to the data that is transferred. 

Be sure to sign and submit your FAFSA after you have successfully retrieved the prior year tax information.

How do I request a Tax Return Transcript?

To request a Tax Return Transcript, go to www.irs.gov/individuals/get-transcript. The information entered here must match exactly with what is on your tax return.  Be sure to request a “return transcript,” not an account transcript. It takes about five to ten business days to receive the Tax Return Transcript.

Why can’t I give you my tax return?

Federal aid regulations no longer allow us to accept a copy of your tax return. Instead, you must request a Tax Return Transcript at https://www.irs.gov/individuals/get-transcript To avoid having to request a Tax Return Transcript, use the IRS Data Retrieval Tool when completing the FAFSA, or return to your FAFSA and make a correction using the IRS Data Retrieval Tool.

I have to complete verification, and it’s asking me to upload my amended tax return 1040X. I do not have a 1040X form.  What should I do?

If you indicated on your FAFSA that you submitted an amended tax return, then you will see this task on verification. Please scan/upload the signed 1040X form or you can send it to us and we will upload it for you. If you answered this question incorrectly on your FAFSA, then you will need to log into your FAFSA at https://fafsa.ed.gov, and make a correction to the question “Did you amend your taxes?” to “NO.” This question can be found in the student and/or parent financial section. You will then need to make another change in your FAFSA before you can sign/submit; for example, using the Data Retrieval Tool (DRT) to link your taxes from the IRS or making a change in the asset section would allow you to then sign/submit your FAFSA. You will then need to log back in to your verification account and change the household form Student and/or Parent Tax section to indicate having used the DRT or providing tax return transcripts–in other words, the household form in verification must match what you actually provide us with–either IRS DRT or tax transcript).


Student Employment

I’m a full-time day student. How do I apply for student employment?

All full-time day students can apply for work study. Below is the link with requirements for maintaining eligibility and policies/procedures. 

http://www.rivier.edu/admissions.aspx?menu=98&id=1137

You can search the current job postings from the link provided–go to "Student Employment Opportunities." Contact the supervisors to apply for any position(s) in which you are interested. If a supervisor hires you, an offer letter will be provided to you which you must bring to the Human Resources Department. There, you will complete your W-4 and I-9 forms. The I-9 requires certain forms of identification. To see what is considered acceptable documentation, click here. Once those forms are completed, you will then bring your offer letter to the Financial Aid Office where your aid eligibility will be verified based on the number of hours requested from the supervisor. If eligibility is confirmed, Financial Aid will sign off on the offer letter which you will then return to your supervisor. You are then cleared to begin work. If hired, you will be paid by the University for hours worked in a biweekly paycheck.

I am not a full-time day student. How do I apply for student employment?

Below is the link with requirements for maintaining eligibility and policies/procedures. 

http://www.rivier.edu/jobs-studentland.aspx?menu=98&id=2790&act=1137

Student employment positions are prioritized for availability first with our full-time undergraduate day students. After September 28th, all other students are eligible to apply for remaining positions. New offer letters for the spring semester can be accepted after February 5th.  

You can search the current job postings from the link provided–go to "Student Employment Opportunities." Contact the supervisors to apply for any position(s) in which you are interested. If a supervisor hires you, an offer letter will be provided to you which you must bring to the Human Resources Department. There, you will complete your W-4 and I-9 forms. The I-9 requires certain forms of identification. To see what is considered acceptable documentation, click here. Once those forms are completed, you will then bring your offer letter to the Financial Aid Office where your aid eligibility will be verified based on the number of hours requested from the supervisor.  If eligibility is confirmed, Financial Aid will sign off on the offer letter which you will then return to your supervisor. You are then cleared to begin work. If hired, you will be paid by the University for hours worked in a biweekly paycheck.

 

 

 

 

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