First-time students need to set up their refund account and choose their preferred refund type with our refund processor BankMobile after receiving their BankMobile green envelope in the mail. This will enable the University to process a refund if needed. (Refunds can occur from the receipt of excess financial aid or dropping after providing payment, for example.)
Students will receive refunds faster by choosing ACH direct deposit; if no type is selected, refunds will be processed as a paper check. If you do not receive a BankMobile green envelope in the mail, or misplace it, contact Student Financial Services at firstname.lastname@example.org, and we will send you a set-up code. To track your refund or make changes to your refund type, click on MY REFUND.
Credit Balance Refunds
A credit balance results when the total of the credits posted to a student's account (e.g., payments, loan disbursements, scholarships, etc.) exceeds the total of the charges applied or applicable to the account for a specific term or semester.
A credit balance eligible for a refund is one where all the applicable charges and credits have been posted to the account and the student's eligibility for such funds has been reviewed and confirmed or adjusted based on current eligibility, enrollment, or any other applicable conditions.
Anticipated funds, including anticipated financial aid, are not considered credits to a student's account until the funds have actually been disbursed to the account.
Accounts of students on a Payment Plan are not eligible for a refund unless the Payment Plan has been completed and paid in full, and payments exceed the applicable charges.
In some cases, if a refund is issued and subsequently a balance is created in the student's account, it is the student's responsibility to return the funds to the University or pay the balance in accordance with the University's billing and payments policies, including any applicable penalties and late fees.